If you’re experiencing issues that don’t resolve, our support team is here to help. Please include as much detail as possible about your issue so we can assist you.
You can submit a support ticket here: https://resources.bluelab.com/ticket-to-support
Or email us directly at: support@bluelab.com
More support resources: https://support.bluelab.com/
As updates and recovery processes roll out, devices may reconnect in stages. This can cause them to appear offline and online intermittently, sometimes triggering multiple notifications. This behaviour is expected during system improvements.
If your device doesn’t return to normal after a short time, try:
If the issue continues, contact support for help: support@bluelab.com
During outages or upgrades, some data points may be delayed or temporarily unavailable. In some cases, historical data may not sync back to Edenic even though it was recorded locally on your device.
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